Support Manager
Simpals • Full-time • Office/Remote

Simpals is one of Moldova’s largest media and technology companies, managing the most popular classifieds platform, detailed maps of Moldova, animated content, breaking news, effective advertising solutions, internationally recognized swimming and freediving devices, online ticketing, urban greening and murals, and major national sports events.

Currently, we are actively developing SONR, a dynamic project aimed at delivering top-quality products and experiences to our customers. We are looking for a proactive and detail-oriented Support Manager to join our team.


Requirements

  • English level B2+ (written and spoken);

  • Experience in customer support or client service - a plus;

  • Basic understanding of CRM systems (HubSpot, Zendesk, Intercom, Freshdesk, Bitrix24) - advantage;

  • Experience with ticketing tools (Jira, Trello, Notion) - advantage;

  • Confident written communication (email, chats, social media);

  • Ability to work with FAQs and knowledge bases;

  • Basic understanding of e-commerce (orders, payments, refunds, tracking) - a plus;

  • Basic Excel / Google Sheets skills.


Responsibilities

  • Handle customer inquiries via email, social media, messengers, and CRM;

  • Diagnose basic technical issues and provide step-by-step solutions;

  • Manage orders, payments, cancellations, returns, and refunds;

  • Communicate with courier services regarding delays, lost packages, or reshipments;

  • Update internal knowledge base, FAQs, and customer instructions;

  • Maintain ticket statuses and notes in the CRM;

  • Prepare simple weekly reports: inquiries handled, common issues, feedback;

  • Share customer insights with product, logistics, and marketing teams;

  • Support basic administrative tasks: documents, forms, spreadsheets.


Benefits

  • Official employment contract and full social package;

  • Stable salary, paid on the last working day of each month;

  • Professional development: courses, books, and training via our internal academy;

  • Individual PDP (Personal Development Plan) created with your mentors;

  • Real growth and promotion opportunities within the company;

  • Public transport and gym subscriptions;

  • Tea, coffee, and snacks available anytime;

  • Team-building events, company events, and a supportive team;

  • Day off on your birthday.


Our mission is to discover new universes and inspire by example. We value speed, flexibility, honesty, perseverance, growth, and collaboration!

If our mission and values align with yours, we look forward to receiving your CV.

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We offer
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Flexible Schedule
100% Paid Sick Leave
Events, parties, and company gatherings
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Loads of Wellbeing Programs
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We're always on the lookout for brave and inquisitive minds ready to make a difference in the world. If that's you, we'll find the right role for you.

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How do we hire?

Feedback
First step. Here we get to know your CV. We pay close attention to your strengths so that later we can turn them into your superpowers together. If your CV matches the parameters of the vacancy, a recruiter will contact you by phone. Even if your skills differ from the requirements, we will offer you one of the other open vacancies right now or contact you when the perfect vacancy appears.
Test task
The second stage is a test task. For a successful interview, we offer to complete a test task. Usually at home in a calm environment. You will have 24-48 hours to complete the task. We work fast, that's true. Don't hesitate to ask questions while completing the task. Be attentive to details and remember the deadline.
Interview
The third stage is an interview. We will be happy to meet you in person. Prepare all the questions you want to get answers to. We will discuss all the important points for both sides. At this stage, it's important to understand whether we will work together. Or, as we say here, whether there is "chemistry".
Decision
The fourth stage is a second interview. Yes, we have several interview stages. If the test task is completed excellently, we invite you to get to know your potential supervisor further.
Getting hired
If you like everything you've seen and everything we've discussed, we will invite you to the team, where the most interesting part begins! In addition to pleasant bonuses for working with us, you will find a large number of life bonuses. And, of course, we are for work-life balance. We are categorically "against" overtime work and categorically "for" cool activities outside working hours. We have created an environment of our own non-work activities in which you can participate. Or you will meet like-minded people here with whom you can organize something new, exciting and interesting.