999.md is the largest online classifieds platform in Moldova, where millions of users buy, sell and discover products, services and opportunities every month.

We are looking for a Customer Success Manager to coordinate the team working with business clients and contribute to the growth of the 999.md client portfolio.

In this role, you will combine client relationship management, team coordination and process development. You will help businesses in the portfolio get better results from using 999.md, identify growth opportunities and contribute to acquiring new clients.

What you’ll do

• Coordinate the Customer Success team — distribute portfolios and priorities, set goals, track results and support team members’ development.

• Develop the existing client portfolio — monitor client activity, identify opportunities to grow revenue and average spend through services and pricing relevant to their business.

• Work on client retention and renewals — identify declining activity early, understand the reasons and build an action plan together with the client.

• Contribute to acquiring and onboarding new clients — including product sellers and employers, while tracking their first results after onboarding.

• Build and improve Customer Success processes — onboarding, client support, renewals and work with at-risk clients.

• Improve CRM usage — client segmentation, tasks, reminders and automation of repetitive activities.

• Work with data and reporting — track team activity, portfolio performance, new clients, retention, average spend and churn risks, and propose actions based on the data.

• Work with the Product team — collect client feedback, identify recurring issues and help formulate solutions and improvements for business-focused products.

What we’re looking for

• At least 2 years of experience in Customer Success, Account Management, B2B or a similar role;

• Experience managing a client portfolio and building long-term relationships;

• Comfortable communicating with clients, including in challenging situations and during negotiations;

• Experience coordinating people, or readiness to take the next step towards a leadership role;

• Experience working with a CRM;

• Confident with Excel / Google Sheets, including reporting and analyzing trends;

• Understanding of metrics such as activity and service usage, retention, churn, renewals and portfolio revenue;

• Ability to present products, train clients and recommend promotion tools that fit their business goals;

• Ability to structure client feedback and turn it into clear insights for the Product team;

• Romanian — required; Russian — an advantage.

It would be a plus if you have experience with

• Marketplaces or classifieds platforms;

• B2B products or services;

• Online promotion tools and advertising platforms;

• Automotive or real estate industries;

• Integrations and partnership products.

What we offer

• Direct impact on business results and future growth.

• Official employment and a full social benefits package.

• Stable salary, always paid on the last working day of the month.

• Courses, books and training through our internal academy — supporting continuous professional development.

• A personalized development plan (PDP) created together with your mentors.

• Real opportunities for professional growth and career development within the company.

• A flexible benefits system including public transport, free and unlimited gym access and other benefits.

• Tea, coffee and snacks available at the office.

• Team buildings, events and a supportive team.

• A day off on your birthday.